AI chatbots perpetuate medical racism, new study shows For example, if my car wasn’t working and I was stranded in the middle of the night, I could find a voice bot that could offer immediate support, potentially with access to my policy. Or...
Need to Make Progress on Virtual Customer Assistance? That said, Zoom has already successfully implemented its CCaaS solution across environments with 1,000+ agent seats. Now, as it gains further traction, expect the pace of larger-scale implementation success stories to accelerate. Indeed, due to...